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Terms & Conditions

Please read our terms and conditions carefully.

Online Dispute Resolution – Additional Information Requirements for Traders

All businesses selling goods and services online to consumers in the EU must supply a link to the EU Online Dispute Resolution Platform on their website, along with the traders email address, and where applicable, include this information in their terms and conditions online.

This EU-wide platform aims to facilitate the online resolution of contractual disputes between EU consumers and traders over purchases made online. The legislation that introduced this Platform is the ADR Directive 2013 and supplemented by the Regulation on Consumer ODR 2013. The effective date for use of the new platform for consumers and traders is 15 February 2016.

For those already committed to an ADR (Alternative Dispute Resolution) scheme, this will be in addition to giving details, on the website, of the certified ADR provider serving their sector.

This platform is especially useful in cross border disputes.

The link traders need to supply: http://ec.europa.eu/consumers/odr/

Trading Standards’ will enforce the rules in the UK.  They may take civil enforcement action which may result in a court order to comply with the additional information requirement in the Regulations.

Any failure to comply with such a court order could result in an unlimited fine or up to two years in prison

FSB 14/03/16